Terms & Conditions

Contact Information/Opening Hours

You can contact us by telephone, our number is .Our telephone lines are manned on Monday to Friday from 9.30am till 4.30pm, however we do have a 24 hour answer machine service and we will respond to any messages left. The fastest way to contact the For Sweet Sake is by our using our Contact Us Form on our website.

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Payment Methods

We currently use PayPal to process the payments

You can also place your order by calling our order line on .Our telephone line is generally manned from Monday to Friday from 9.30am until 4.30pm, however we do have a 24 hour answer machine service and we will respond to any messages left.

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Delivery

Orders placed on the website are usually dispatched within 3 Working days however your order may take up to 10 days at busy periods or if your order is particularly large or heavy. We will contact you directly should any problems or stock availability issues occur with your order. Your order will be delivered by the Royal Mail.

Our Mainland UK shipping charges for all UK orders under £50 the delivery charge is dependent on weightOrders over £50.00 are posted *FREE to the Mainland UK.
 
If your goods cannot be delivered for any reason and are returned to www.forsweetsake.co.uk, the cost of the goods will be refunded in full minus the delivery cost charge to cover postage, packing and administration at our discretion
 
If an order is returned as a result of a customer not collecting it from their local sorting office customers will be charged a shipping fee of £3.99 for us to redispatch the order.
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Collection Of Goods

Local customers to our store are welcome to collect a order rather than paying for delivery. Just select the local pickup from store option when you checkout. Please call us on if you require directions or further information.

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What if my order has not arrived?
The vast majority of orders are delivered on time, but from time to time items may go missing or be delayed.
We use two different shipping methods to send out your order. Smaller orders are sent using Royal Mail 1st Class Mail.
 
With Royal Mail deliveries you should allow 15 working days from the date of dispatch for your order to be delivered, (1st Class Mail DOES NOT always mean a next day delivery and often can take a 2 weeks or so to arrive! If your order has not arrived after 7 working days we ask that you Contact your local sorting office to make sure they are not holding any items for you. (You should have been left a calling card by your postal delivery agent should you not be home letting you know that you have a parcel awaiting collection however we do experience an incredibly large number of customers who for one reason or another have not been left this card!), Make sure you record the name of the person you spoke to, and the address of the sorting office, as you will need this information to continue your claim. If the sorting office is NOT holding items for you, Contact Us making sure you provide the information above, together with your order number and full delivery address. We will then process your claim (Usually within 1 -4 Working days) and pending our investigation, we may send out a free-of-charge replacement item.
* PLEASE NOTE THAT WE CANNOT PLACE ANY CLAIM FOR LOSS OF A PARCEL UNTIL 15 WORKING DAYS HAVE PASSED SINCE THE DISPATCH OF YOUR ORDER. WE APPRECIATE THAT THIS IS NOT ALWAYS CONVIENIENT HOWEVER THIS IS A ROYAL MAIL POLICY AND NOT SOMETHING THAT CAN BE CHANGED BY US *

We will do our utmost to make sure that we resolve your issue so long as we are contacted within a reasonable amount of time. We will not accept any claims outside of 28 days from the date of dispatch as after this time are not able to make any claims from the postal agents.

Why is shipping so expensive? We are one of the few on line companies that does not use shipping as a 'profit centre'. Orders over *£50.00 qualify for free delivery and this is the most cost effective way to purchase your favourite candies.

Please note that the For Sweet Sake will not and can not be held liable for any losses, costs, damages or expenses incurred by the customer for any failure to meet an estimated delivery date. We cannot be held responsible for any delays in your order being delivered by Royal Mail. We offer no refund/compensation of delivery charges should your order not arrive on on the estimated delivery time/day as this is totally beyond our control. This includes delays caused by adverse weather conditions.

If your goods cannot be delivered for any reason and are returned to www.forsweetsake.co.uk, the cost of the goods will be refunded in full less a £3.99 charge to cover postage, packing and administration at our discretion
** Should your item arrive damaged or you receive an incorrect item please do not dispose of the item before contacting us as we may require photographic proof of any damage in order to make a claim for the damages! **

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Damages/Shorts

The purchaser is bound to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise. Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation, however certain items such as Cookies and Potato chips are a high risk item and cannot be changed/refunded to due to damage in transit by a external courier company over which we have no control.

** Should your item arrive damaged or there is an issue with an item you have received, please do not dispose of the item before contacting us as we may require photographic evidence in order for us to investigate further! **

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Returns

In the unlikely event that you may wish to return any product our terms are that We will refund the cost of all merchandise received in unopened and undamaged condition, however, we will not refund the cost of shipping unless agreed otherwise. Sorry, no returns are accepted without prior approval and no returns after 7 days of receipt. All returned merchandise must be shipped by the customer and this postage cost is not refundable unless agreed otherwise. Due to health regulations, we are not able to accept any food based merchandise where original packaging is not FULLY intact.
 
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Hot Weather

We store our chocolate products in temperature controlled units during spells of hot weather in order to keep these products in good condition. However once shipped we are unable to control the temperature that the goods at shipped at and therefore we are unable to take responsibility for items that, once delivered, turn out to have suffered any type of heat damage. If in doubt about a product's perishability, we strongly encourage you to contact us prior to placing your order. If you would like us to wait until cooler weather before we dispatch, please let us know and we will process your order accordingly.

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How long does candy last?

This is a difficult question. It is best to order your favourite candy as close as possible to the date that it is needed as, unlike other online candy stores, most items are in stock and available for immediate delivery, however due to the fact that the majority of our Candy products have to be shipped from the USA or Canada, on occasion the best before date of the product on theses products may not be as long as we would like. However we will never knowingly send out candy with a very short shelf life.

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VAT

This VAT is already incorporated into the price of your item. You will notice that when you check out you will be quoted the price of the item with VAT.

**You will not be charged any additional VAT on any item in your shopping basket. Any VAT figure has already been included in your items price!**

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Privacy Policy

The For Sweet Sake will never sell our email lists or use them for spamming. When you give us your email address, it will only be used to notify you of our specials or for ordering purposes. The same goes for any other personal information you may give us. (Click here for our Privacy and Security Policy), Please note that as we use PayPal as on line payment processor, we never at any time have any access to your credit card information. This information is held centrally by the payment processor. If you have any questions/comments about privacy, you should email us.

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Country of Origin

The majority of the products that we sell are manufactured in the USA or Canada. You will find, however, that some items may not originate from these countries.

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Genetically Modified Organisms (GMO's)

In light of recent media interest in Genetically Modified Foods, our suppliers have contacted their suppliers and manufacturers in the USA to confirm the current status.
To date, replies received would indicate that that the matter is very much in hand, with most of the manufacturers being fully aware of the situation, and any GMO Maize and/or Soya ingredients are being withdrawn from future production if and where necessary.
However, due to scientific research on cross-pollination, it is almost impossible to guarantee that all products are free from GMO's.
Our suppliers are aware of EU Regulation 11396/98 and are currently in the process of labelling all new and future stock accordingly. This regulation does not apply to additives. We do supply some products that contain GMO's. These products have a GMO logo next to them, for your convenience. We will mention on the product listing if the product does contain any GM ingredients.

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Website Problems

Please report any technical issues or errors with this site to zara@forsweetsake.co.uk