Delivery Information

Delivery

Orders placed on the website are usually dispatched within 3 Working days however your order may take up to 10 days at busy periods or if your order is particularly large or heavy. We will contact you directly should any problems or stock availability issues occur with your order. Your order will be delivered by the Royal Mail.

Our Mainland UK shipping charges for all UK orders under £50 the delivery charge is £3.95Orders of £50.00 or more are posted *FREE to the Mainland UK.
 
If your goods cannot be delivered for any reason and are returned to www.forsweetsake.co.uk, the cost of the goods will be refunded in full minus the delivery cost charge to cover postage, packing and administration at our discretion
 
If an order is returned as a result of a customer not collecting it from their local sorting office customers will be charged a delivery fee dependent on weight for us to redispatch the order.
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Collection Of Goods

Local customers to our store are welcome to collect a order rather than paying for delivery. Just select the local pickup from store option when you checkout. Please call us on if you require directions or further information.

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What if my order has not arrived?
The vast majority of orders are delivered on time, but from time to time items may go missing or be delayed.
We use two different shipping methods to send out your order. Smaller orders are sent using Royal Mail 1st Class Mail.
 
With Royal Mail deliveries you should allow 15 working days from the date of dispatch for your order to be delivered, (1st Class Mail DOES NOT always mean a next day delivery and often can take a 2 weeks or so to arrive! If your order has not arrived after 7 working days we ask that you Contact your local sorting office to make sure they are not holding any items for you. (You should have been left a calling card by your postal delivery agent should you not be home letting you know that you have a parcel awaiting collection however we do experience an incredibly large number of customers who for one reason or another have not been left this card!), Make sure you record the name of the person you spoke to, and the address of the sorting office, as you will need this information to continue your claim. If the sorting office is NOT holding items for you, Contact Us making sure you provide the information above, together with your order number and full delivery address. We will then process your claim (Usually within 1 -4 Working days) and pending our investigation, we may send out a free-of-charge replacement item.
* PLEASE NOTE THAT WE CANNOT PLACE ANY CLAIM FOR LOSS OF A PARCEL UNTIL 15 WORKING DAYS HAVE PASSED SINCE THE DISPATCH OF YOUR ORDER. WE APPRECIATE THAT THIS IS NOT ALWAYS CONVIENIENT HOWEVER THIS IS A ROYAL MAIL POLICY AND NOT SOMETHING THAT CAN BE CHANGED BY US *

We will do our utmost to make sure that we resolve your issue so long as we are contacted within a reasonable amount of time. We will not accept any claims outside of 28 days from the date of dispatch as after this time are not able to make any claims from the postal agents.

Why is delivery so expensive? We are one of the few on line companies that does not use shipping as a 'profit centre'. Orders over *£50.00 qualify for free delivery and this is the most cost effective way to purchase your favourite candies.

Please note that the For Sweet Sake will not and can not be held liable for any losses, costs, damages or expenses incurred by the customer for any failure to meet an estimated delivery date. We cannot be held responsible for any delays in your order being delivered by Royal Mail. We offer no refund/compensation of delivery charges should your order not arrive on on the estimated delivery time/day as this is totally beyond our control. This includes delays caused by adverse weather conditions.

If your goods cannot be delivered for any reason and are returned to www.forsweetsake.co.uk, the cost of the goods will be refunded in full mines the delivery cost charge to cover postage, packing and administration at our discretion
** Should your item arrive damaged or you receive an incorrect item please do not dispose of the item before contacting us as we may require photographic proof of any damage in order to make a claim for the damages! **